Terms of Service for TrueFareValue

1. Our Services

TrueFareValue specializes in providing personalized flight booking assistance. Our services include, but are not limited to:

• Searching for and identifying flight options based on your stated preferences.
• Providing information on fares, availability, airline policies, and travel requirements.
• Assisting with new flight reservations and bookings.
• Facilitating changes or modifications to existing bookings, subject to airline rules.
• Assisting with flight cancellations and navigating refund processes, per airline policies.
• Inquiring about and facilitating seat upgrades or other ancillary services.

Important Disclaimer: TrueFareValue acts solely as an intermediary and agent for third-party travel suppliers, such as airlines, consolidators, and other travel service providers (collectively, "Suppliers"). We do not own, operate, control, or manage any aircraft, airline, or other travel services. Your contract for the actual travel services is with the respective Supplier, and their terms and conditions will apply to your booking. We will make these terms available to you or direct you to where you can find them.

2. Eligibility and Account

To use our services, you must be at least 18 years of age and possess the legal authority to enter into binding contracts. You are responsible for providing accurate and complete information to our travel consultants. While no online account is created, we will maintain records of your interactions and bookings as necessary to provide our services and as outlined in our Privacy Policy.

3. Booking Process and Payments

All flight bookings are made via telephone with our travel consultants. During the consultation, we will present you with available flight options based on your request.

3.1. Quotations and Availability

Fares and availability are subject to change without notice until a booking is confirmed and payment is processed. Quotes provided are not guaranteed until ticketing. We are not responsible for any changes in fare or availability that may occur during the consultation or prior to final booking confirmation.

3.2. Confirmation and Ticketing

A booking is considered confirmed only when full payment has been received and processed, and we have issued a booking confirmation and/or e-tickets. It is your responsibility to review all booking details (including names, dates, destinations, and other information) on your confirmation and e-tickets immediately upon receipt and to notify us of any discrepancies without delay. We are not liable for errors if not notified within a reasonable timeframe, typically within 24 hours of ticket issuance.

3.3. Payment

We accept various forms of payment, which will be communicated to you by our consultant. By providing your payment information, you authorize us (or our authorized third-party payment processor) to charge the total amount of your booking, including fares, taxes, fees, and any applicable service charges levied by us or the Supplier. Our service fees, if any, will be disclosed to you before you confirm your booking. These service fees are generally non-refundable.

In the event of a payment dispute or chargeback, you agree to cooperate with us to resolve the matter. Fraudulent chargebacks may result in legal action and reporting to credit bureaus.

4. Changes, Cancellations, and Refunds

All requests for changes, cancellations, and refunds are subject to the terms and conditions of the respective airline or Supplier, as well as any applicable service fees charged by TrueFareValue.

4.1. Airline Policies

Airline policies regarding changes, cancellations, and refunds vary significantly. Many fares are non-refundable or carry substantial penalties for changes or cancellations. Our consultants will endeavor to inform you of these policies at the time of booking or upon request for a change/cancellation. However, it is ultimately your responsibility to understand the rules associated with your fare.

4.2. Our Role

We will assist you in processing permissible changes or cancellations with the Supplier. This may involve additional airline fees, fare differences, and/or service fees from TrueFareValue for processing the request. Our service fees for such assistance are separate from any fees charged by the airline and are typically non-refundable.

4.3. Refunds

If a refund is due according to the Supplier's policy, we will facilitate the refund process. Refunds are processed by the Supplier and then passed to you, which can take several weeks or longer depending on the Supplier's processing times. We are not responsible for delays in refund processing by Suppliers. Some Suppliers may issue travel credits or vouchers instead of monetary refunds.

5. Travel Documents and Requirements

It is your sole responsibility to ensure that you and all members of your traveling party have the necessary valid travel documents, including passports, visas, and any required health documentation (e.g., vaccination certificates). Requirements vary by destination, transit points, and your nationality. We may provide general information, but we are not liable for any issues arising from your failure to possess correct and valid documentation. We recommend checking with the relevant embassies, consulates, and health authorities well in advance of your travel.

6. Limitation of Liability

As an intermediary, FAREVALUE FLIGHTS LLC (operating as TrueFareValue) assumes no liability for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our direct control.

Our liability, if any, for any claim arising out of or in connection with our services will be limited to the amount of service fees paid by you to us for the specific service giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. If any part of these limitations is found to be invalid or unenforceable, then our aggregate liability under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred U.S. dollars (USD $100.00).

7. Indemnification

You agree to indemnify, defend, and hold harmless FAREVALUE FLIGHTS LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your information to interact with our service) violation of these Terms or your violation of any law or the rights of a third party.

8. Intellectual Property

The TrueFareValue name, and any associated graphics or textual service marks, are the property of FAREVALUE FLIGHTS LLC. Our website content, including text, graphics, and overall design (excluding third-party Supplier materials), is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, modify, or distribute any of our intellectual property without our prior written consent.

9. User Conduct

You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of our services by any third party. This includes providing truthful and accurate information and not engaging in any fraudulent or speculative bookings. Harassment or abusive language towards our consultants will not be tolerated and may result in refusal of service.

10. Third-Party Links and Content

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We provide these links for your convenience only, and their inclusion does not imply endorsement.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Naperville, Illinois, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Alternatively, for claims that qualify, you may assert claims in small claims court in DuPage County, Illinois.

Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

12. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect, which may include posting a notice on our website or other means. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and FAREVALUE FLIGHTS LLC regarding your use of the TrueFareValue services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

15. Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact FAREVALUE FLIGHTS LLC at:

Please note that for service-related inquiries (bookings, changes, etc.), you should use the primary contact methods provided on our website and by our consultants. The address above is for legal and formal notices related to these Terms.